Privacy Policy & Communication Terms
Effective Date: April 2026
Business Name: West Texas Balloons
Website: https://westtexasballoons.com/
1. Introduction
At West Texas Balloons, we specialize in creating unforgettable event experiences through custom balloon designs, rentals, and event setups. Along with delivering high-quality services, we are committed to protecting your personal information.
This policy explains how we collect, use, and protect your data when you interact with our website, request services, or communicate with our team.
By using our website or submitting your information, you agree to the practices outlined below.
2. Communication & Booking Interaction
When you contact or book with us, you may receive communication related to:
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Event inquiries and booking confirmations
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Scheduling, delivery, and setup coordination
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Rental equipment details and agreements
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Customer support and follow-ups
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Post-event feedback and review requests
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Limited promotions or seasonal event offers
Communication may occur through:
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SMS / MMS (text messaging)
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Email
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Phone calls
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Website forms or chat
Message frequency depends on your event and level of interaction.
Standard carrier and data rates may apply.
3. Consent & Opt-Out Options
You provide consent when you:
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Submit a booking or contact form
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Request a quote or event consultation
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Communicate with us directly
You may opt out at any time:
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Text Messages: Reply STOP
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Help: Reply HELP
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Direct Contact: Request removal from communications
Please note: Opting out of one communication channel does not automatically cancel communication related to active bookings unless requested.
4. Information We Collect
A. Information You Provide
We may collect:
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Name, phone number, and email
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Event details (date, time, location, type of event)
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Rental selections and service requests
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Delivery and setup instructions
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Messages, notes, and special requests
B. Automatically Collected Data
When you visit our website:
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IP address and general location
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Device and browser type
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Pages visited and time on site
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Interaction behavior (clicks, forms, navigation)
C. Event & Rental Data
Due to the nature of our services, we may also collect:
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Equipment rental details
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Setup and breakdown requirements
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Venue information
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Affiliate or referral coordination details
This information helps ensure accurate delivery, setup, and service execution.
5. Cookies, Tracking & Analytics
We may use tools such as:
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Google Analytics
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Advertising platforms (Meta, Google Ads)
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Call tracking systems
These tools help us understand:
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Website traffic and engagement
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Marketing performance
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Customer behavior and booking trends
You may manage cookies through your browser settings.
6. How We Use Your Information
We use your information to:
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Process bookings and event services
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Communicate scheduling and updates
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Coordinate delivery, setup, and rentals
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Improve customer experience
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Track marketing performance
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Maintain secure operations
We do not sell your personal information.
7. Text Messaging Privacy
If you opt into messaging:
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You may receive booking updates, reminders, or follow-ups
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Message frequency varies
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You can opt out anytime
Important:
Your mobile information is never sold or shared for marketing purposes.
We only share data with service providers necessary to deliver communication or when required by law.
8. Sharing of Information
We only share information when necessary:
Service Providers
We may work with trusted partners for:
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Website hosting
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Booking and communication tools
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Analytics and marketing systems
These providers are required to protect your data.
Affiliates & Rental Partners
If your event involves an affiliate or rental partner:
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Necessary event and equipment details may be shared
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Affiliates are responsible for handling equipment and agreements properly
Legal Requirements
We may disclose information to:
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Comply with laws or legal requests
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Protect our business and customers
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Prevent fraud or misuse
9. Data Security
We take reasonable steps to protect your information, including:
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Secure systems and monitoring
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Controlled access to sensitive data
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Routine updates and security practices
However, no system is completely secure.
Avoid sending sensitive information through unsecured channels.
10. Third-Party Links
Our website may include links to third-party platforms (social media, vendors, etc.).
We are not responsible for how those sites handle your data.
11. Data Retention
We retain information only as long as necessary to:
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Complete bookings and services
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Maintain business records
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Meet legal requirements
When no longer needed, data is securely removed or anonymized.
12. Your Rights
Depending on your location, you may have the right to:
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Access your personal data
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Request corrections
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Request deletion
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Opt out of certain communications